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  • The Best Desserts In Town: We provide the best desserts in town includes our top request Melty Hershey Nutty Special, Pavlova, Macarons and etc...
  • The Best Red Velvet & Carrot Walnut In Town!: They say our Red Velvet Cake & Carrot Walnut Cake are the best recipes ever. Better than the one with the secret ingredients.
  • The Best Candy Buffets In Town: We have a true flair for planning and designing extraordinary candy buffets. We have designed candy buffets for all types of occasions - weddings, birthdays and et cetera...
  • The Best Doorgifts In Town: Our muffins are baked the old fashioned way with lots of tender loving care and the finest freshest ingredients. Meeting your needs and exceeding your expectations. Great for your doorgifts...
  • The Best Modern Cake: They have big bakeries, and yet their cakes' design look conventional, we offer u the new modern cake, designed especially for u ...
  • SPECIFICALLY-DESIGNED CAKES FOR U!

    We have the best cake stylist in town who designs your cakes according to your needs and occasions. Tell us your budget, your theme and we will fulfill your wish.

  • FANCY CUPCAKES!

    Welcome to the world of fancy and whimsical cupcakes. Cartoons, fairies and any colourful themes. Just name it~!

  • WEDDING / ENGAGEMENT CAKES & CUPCAKES

    Our reputation, experience, and techniques enable us to create the perfect cake for you. We specialize in the latest techniques using "rolled fondant", which gives you the smooth porcelain like finish so popular today. You may choose a sophisticated elegant look. Or show your playfulness and sense of humor as in the case of "whimsical" styles. We'll make it for you!

  • YUMMYLICIOUS DESSERTS!

    It’s dessert time! So, serve up a slice of deliciousness or send a decadent dessert delivery. Check out our gourmet collection of our tasty desserts. From sumptuously sweet cakes, to moist cookies, fun cupcakes and luxurious gateaux, we’ve got everything you need to put yum back on the menu!

  • DOORGIFTS & CANDY BUFFETS

    If you're dying to indulge your sweet tooth with your favorite candy, you've come to the right place. We love all things sweet and have put together a collection of the most charming candy buffet to satisfy fulfill your tastebud temptation.

Tuesday, February 18, 2014

Inquiries & Frequently Asked Question (FAQ)

Posted by Kedai Cuppies Lumut On 1:30 AM No comments

1. How Do I Order A Cake? 

The most efficient way to begin discussing your event is to Whatsapp us at our number +6013 404 4463. The first thing we need to know is the date of your event so that we can check if it is still available. Please provide the following information and we will contact you as soon as possible:

Date of Event Delivery Time &
Location
Event Theme/Occasion (bridal shower, wedding, birthday, baby shower etc)
Number of Guests
Telephone Number
Email Address
Ideas, Colors, and/or Description
Cake Flavor & Filling Choice

2. How Far In Advance Should I Order My Cake?

It is best to book your cake 4 to 6 months in advance for a wedding, and 3 to 4 weeks in advance for a celebration cake. The sooner you reserve your place on our calendar, the better. Please contact us to discuss our availability. we can only accommodate a limited number of cakes each week, depending on the complexity of the orders. Last minute order can occasionally be accommodated, however it is not guaranteed that the date you have selected will be available.

3. Do You Require A Deposit For Cake Orders?

YES. We require a non-refundable deposit of about 50% of the estimated cake order in order to hold your date. Our orders are taken on a first come, first serve basis. We receive a lot of inquiries for dates that are unavailable, so if an order is cancelled at the last minute, we lose business that we could have had from other orders we turned down. For this reason deposit money will not be returned if an order is cancelled. 

4. Do You Offer Delivery?

YES. We actually prefer to deliver all wedding cakes and most large event cakes, as they may require some set-up. Delivery prices are calculated by travel distance. Long deliveries or out-of-state deliveries may require special arrangements, so please contact us for more information. Or you can simply check your delivery rate by clicking HERE!

5. Do You Ship Or Post The Cakes?

NO. Unfortunately, cakes are not available to be shipped.
                                                   
6. Can I Pick Up My Wedding Cake?

We don’t recommend this because cakes - especially multi-tiered wedding cakes - are tricky business and can be surprisingly heavy. If you do choose to pick up your wedding cake, know that we are not responsible once it leaves the premises.

7. Do You Rent Your Cake Stands?

YES. Just ask us for more details. Rental fees are different for different stands.
                                                                         
8. Can I Have More Than One Cake Flavor For A Tiered Cake Or Does It Have To Be All The Same?

Feel free to choose any cake and filling combination that you desire. There is no limitation on flavors for your cake, and often multiple flavor combinations are preferred. All cakes can be customized to meet your flavor and decorative style, and it is our pleasure to help you create exactly the cake you crave.

9. How Much Will My Cake Costs?

Custom design cakes vary in price according to time, design, details, serving size and how involved the design is. We can provide you with an estimate if you provide us with pictures, serving requirements and design ideas. Prices for fondant cakes with themes may differ and higher than buttercream cakes. Additional sugar work such as gumpaste flowers and fondant figures are priced separately. Other factors that add to the price include cake sculpting, gumpaste decorations, detailed piping, painting, airbrushing, or other time consuming design elements, and delivery. Please consider a budget for your cake, as this is extremely helpful in providing design options.

10. Can You Make A Cake That Is Dairy, Gluten Or Nut Free?

We currently are able to accommodate vegan, dairy free, and gluten-free requests. All other restrictions please contact us.

Did not see an answer to your question? Send us an email!

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